Account Manager

This position will be the point of contact between UserWay and the clients. You will specialize in maintaining relationships with existing client accounts and continue to build a strategic relationship with the client — ensuring they're achieving the highest level of satisfaction and advising them on long-term growth strategies.

Responsibilities:

  • Directly responsible for managing a portfolio of assigned customer accounts to ensure we maximize expansion opportunities
  • Build long-term relationships with clients from onboarding to advising them throughout their customer lifecycle
  • Serve as a brand ambassador for existing and new products, developing tailored sales pitches to each client
  • Negotiate client contracts, research current client behaviors and identify new business opportunities with existing clients
  • Coordinate with Customer Success and Marketing to ensure customers optimize Userway’s products or services
  • Analyze sales KPIs, trends, growth/lost business, and upsell opportunities and provide actionable recommendations for team improvements
  • Partner with internal teams to define a strategic plan and execute high-performing campaigns for clients
  • Present KPIs to key stakeholders and consistently meet deadlines, remain within budget, and hit quotas

Requirements:

  • US hours availability
  • Experience with the US market is required
  • 5 years of experience working in sales, account management or project management roles
  • Proven track record of delivering on quota and obtaining positive reviews
  • Ability to work in a fast-paced environment effectively with cross-functional teams and all levels of management, internally and externally
  • Excellent English communication skills including written, verbal and presentation
  • Up-to-date understanding of the industry’s consumer behavior
  • Strong customer service and interpersonal skills for dealing with different types of customers and clients
  • Exceptional analytical skills for analyzing client data

Equal Opportunity Employment at UserWay:

At UserWay we continue strengthening our long-standing commitment to making our work environment and community more inclusive and the internet more accessible for everyone. Where everybody belongs, regardless of ability or disability, and every great idea can be heard. Together, all of us at UserWay are committed to continuing this journey with humility and resolve. UserWay encourages employees to take on different responsibilities outside their daily tasks, and often outside of their comfort zones. We push employees to create challenging stretch goals and we have high expectations of our team members. As a UserWay team member, your work will be seen and used by millions of people around the world.